Terms and Conditions

Terms and Conditions

  •  More than 30 days before arrival:  5%  of the price of the tour  will be retained
  • 30 - 21 days before departure: 30% of the price of the tour  will be retained.
  • 20 - 08 days before departure: 50% of the price of the Tour  will be retained
  •  07 - 02  days before departure: 75% of the price of the tour will be retained
  • 1 day  before departure: 90% of the price of the tour will be retained
  • Day of departure and in case of no show: 100% of the price of the Tour is retained.

These Terms and conditions are applicable in general  however we have adapted our conditions and cancellation policy to take into account the last-minute requirements if our guests have to cancel their stay due to Covid 19.

COVID-19 RELATED CANCELLATION POLICY

  • Up to 48 hours before arrival - if cancellation is Covid-related* - cancellation is free of charge and paid monies will be refunded.
  • Within 48 hours of travel if Covid-related - full payment credited towards a future booking.

These special terms only apply to covid-related reasons for cancellation:

  • The government in the country of origin/residence does not allow non-essential travel.
  • visited country has imposed a lock-down or borders are closed to all international travel.
  • Guests are prevented from boarding a flight or entering Madagascar on account of a health screening.
  • The guest has contracted Covid-19 and is under medical treatment or in quarantine up to 48 hours before travel.
  • International flights are cancelled with no alternative routing available for guests to reach visited country

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